If you order from The Boot Room via this Website, our General Terms and Conditions of Sale will apply.
You must only use this Website for lawful purposes only. You must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.
The copying, modification, reproduction and distribution of any material available on this website in any form is prohibited without our prior written consent. You may use and download content on this website solely for your personal use.
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website.
These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through The Boot Room website at thebootroom.me (the “Website”). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product through the Website.
The Boot Room will not be liable to any person for any loss or damage which may arise as a result of failure by you in protecting your password or your account You are solely responsible for maintaining the confidentiality of your password and account and any activities that occur within your account.
Ownership of rights
All rights, including copyright and other intellectual property rights, contained within this website are owned by or licensed to The Boot Room.
Conformity of content/goods
We take the utmost care to ensure that the description of our products are correct. Whilst the colour content of the photos is a close representation, we cannot accept any responsibility for any variation in colour caused by the computer system or browser software used by you.
Damage to your computer or other device
The Boot Room uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website/links accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right anti virus equipment installed on your computer to use this website safely and to protect your computer or other devices. The Boot Room will not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via this website.
Links to other websites
If, in the future, we add links on this website to other sites The Boot Room are not responsible for the content of any links attached to our website. The Boot Room cannot accept any responsibility in respect of the use of these external sites/links, we have no control over their content and visiting these site/links is at your own risk.
We occasionally have promotions/offers which are valid for use on thebootroom.me website which are subject to stock availability. Any promotions/offers are valid for a limited period and can be withdrawn at any time by The Boot Room.
Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably forseeable arising out of or in connection with these Website Terms or your use of the Website.
Except to the extent required by applicable law, The Boot Room will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices
Third party rights
Only you and The Boot Room shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Law, jurisdiction and language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the goods that you ordered from us. We will notify you by email as soon as possible to confirm that we have received your order.
All products that you order through the Website will remain the property of The Boot Room until we have received payment in full from you for those products.
Our checkout takes you directly to the PayPal secure server. We do not see any of your financial details. We receive an email from PayPal confirming your payment. This email confirms the payment, the product ordered and your billing and delivery details.
Should you wish to pay via BACS transfer or cheque, please note that goods will not be despatched until the payment has cleared through our bank.
If for any reason we cannot supply you with the product you ordered, we will inform you either by telephone or email. If you have already paid for the product we will refund you in full.
Bespoke/Made to Measure Service
The Boot Room takes no responsibility for inaccurate measurements taken by the customer. If it’s proven that the factory made an error then we offer to get another pair made for you.
Please note that as these boots will be made to your measurements, modification and/or cancellation will not be accepted once production has commenced. If you wish to cancel or change your bespoke order you must notify us within 48 hours after placing the order. If you cancel within the 48 hours, prior to production commencing, your deposit will be refunded in full. Otherwise, as this is classed as a bespoke, made to measure service, this is therefore exempt from the Distance Selling Regulations and we will therefore retain payment received for the order.
The Made to Measure fee is GBP £100 on top of the standard boot price.
Bespoke/Made to measure items normally take about 6 – 8 weeks, but can take up to 12 weeks during busy periods. Please also note that the factory in Spain is closed for the month of August.
The footbed of the boot is not made to measure. The foot sizes are all to standard sizes and we can also get half sizes made. Only the leg measurements and height of the boot are made specifically to the customers requirements. Please note that boots cannot be made to your exact leg measurements as you would never fit your foot in it, in particular the ankle area needs some extra space for you to walk comfortably and to be able to drop your heels when riding.
For details of our delivery charges please see shipping and returns.
Delivery will be to the UK or international address as specified in your order. If your delivery is outside of the UK there may be import duties/taxes which you must meet plus any additional charges which may arise for Customs clearance. These charges are the responsibility of the customer.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
Return postage is to be paid by the customer, if the item is being exchanged outgoing postage will be paid by The Boot Room.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. The Boot Room reserves the right to define what can and cannot be delivered to which destination.
Payment – Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
The Boot Room products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
Occasionally, the supply of your product(s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.
All shipping costs for International items are to be paid by the customer including return and outgoing exchange shipping, along with any taxes/import duties.
If the goods need to be returned or exchanged all postage costs are the responsibility of the customer. The parcel must be marked ‘RETURNS’ otherwise we will be charged the import duty. If ´RETURNS´ is not stated on the parcel then the import duty will be deducted from your refund.
We offer a full refund within 30 days (compliant with the Consumer Rights Act 2015) of receipt by customer, provided the goods are returned to us unused and in their original packaging. This refund will not include any postage costs incurred by the customer.
Please note that bespoke made to measure boots are non refundable as these boots have been made for you to your measurements, you do not have the right for a refund or exchange if unsuitable or you change your mind. As stated previously, The Boot Room is not responsible for incorrect measurements supplied by you. You do not have the right to return your item if you have provided incorrect measurements.
If you have an issue with the fit of a custom made boot we will endeavour to assist you but we do not offer refunds or exchanges.
Exchanges are permitted within 30 days, provided the goods are returned unused and in original packaging. The Boot Room does not cover postage costs for returned items but will cover the postage costs on exchanging a product.
Please return items in their original packaging in a mailing bag. Please do not seal and write on the actual boot box.
All of our boots are handcrafted by Master Craftsmen using the finest quality leathers and suedes. They have a manufacturing guarantee of one year. This is not a guarantee against normal wear and tear and neither is it for a product that has been damaged by misuse, accident, or unauthorised repairs. If you believe you have purchased a defective product please contact us as soon as possible.
The Boot Room
We recommend returning goods via Royal Mail second class signed for or Parcelforce, which include insurance. Loss of goods is the customers responsibility. Return postage is to be paid by the customer but if a product is being exchanged then the outgoing postage will be paid by The Boot Room.
Your right to cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK)..
If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following terms that apply:
- Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders);
- Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
- Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
- Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging, promptly at your cost.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.
Other important terms
We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.